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  1. holistic
    emphasizing the organic relation between parts and the whole
    The work was undertaken in
    early 2002 and allowed us to develop a holistic
    approach in assessing the strategic and tactical
    impacts of ICTs for airlines.
  2. methodology
    the techniques followed in a particular discipline
    Methodology
    Consistent with the emerging nature of the ICTs and
    the constantly moving structures of the airline industry,
    this paper aims to answer the ‘‘how’’ and the
    ‘‘why’’ questions, rather than to quantify and verify
    particular variables.
  3. reactive
    participating in processes changing substances into others
    No frills airlines, empowered by the
    Internet and other ICT tools, made the industry reengineer
    itself as it introduced a number of ICT-enabled
    innovations including:
     Electronic/paperless tickets,
     Transparent and clear pricing led by proactive and
    reactive yield management,
     Single fare tickets with no restrictions on staying or
    Saturday nights rules,
     Commission capping and publication of net fares,
     Financial incentives for self-booking online,
     Auctions and online promotion...
  4. qualitative
    involving distinguishing attributes
    The qualitative
    approach enables the appreciation of all aspects of
    the subject and to develop variables that can possibly
    be used later [21,35,67].
  5. clientele
    customers collectively
    They also developed simple distribution
    strategies and took full advantage of the
    Internet for communicating with their clientele [55].
  6. strategic
    relating to an elaborate and systematic plan of action
    This effort therefore concentrated
    on the reasons why technology was deployed
    and how it can assist the strategic and operational
    management of airlines.
  7. framework
    the underlying structure
    Firstly,
    secondary research was used to revise the theoretical
    framework and to identify previous research.
  8. protocol
    forms of ceremony and etiquette observed by officials
    In the 2001
    Airlines IT Trends survey, it was revealed that airlines
    moved fast to Internet Protocol (IP) based systems,
    having either to modernise legacy systems or to invest
    in new technological solutions.
  9. context
    the set of facts or circumstances that surround a situation
    No frills airlines, empowered by the
    Internet and other ICT tools, made the industry reengineer
    itself as it introduced a number of ICT-enabled
    innovations including:
     Electronic/paperless tickets,
     Transparent and clear pricing led by proactive and
    reactive yield management,
     Single fare tickets with no restrictions on staying or
    Saturday nights rules,
     Commission capping and publication of net fares,
     Financial incentives for self-booking online,
     Auctions and online promotions,
     Po...
Created on 十月 3, 2009

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